Services

1. Technical adaptation consultation
Provide one-to-one parameter analysis for customer wood processing scenarios (such as log diameter and veneer thickness requirements). For example, recommend an 8-foot CNC peeling machine for Southeast Asian hardwood processing customers, equipped with Siemens electrical system and high-strength wear-resistant screw to ensure that the veneer thickness accuracy is controlled at ±0.1mm, and improve cutting stability through the hydraulic tool loading system. At the same time, provide customized suggestions such as shaftless peeling machine for small diameter wood (≤300mm) and "one-to-two" production line to optimize site utilization.
2. Compliance certification support
Familiar with industrial standards of countries around the world, actively assist customers to complete equipment export certification, such as EU CE, US UL, ISO, etc., to ensure that products meet the regulatory requirements of the target country and reduce trade barriers.
3. Fully transparent production
Through exclusive customer platforms or regular emails, synchronize the production progress of equipment such as peeling machines in real time, covering key nodes such as spindle processing, CNC system assembly, and whole machine debugging, and attach photos and videos to allow customers to grasp the equipment manufacturing situation at any time.
4. Customs clearance document assistance
Collate a full set of customs clearance documents such as certificates of origin, quality inspection reports, and certification documents, assist customers in connecting with local customs, handling tariffs, commodity inspections, and other issues, and ensure smooth customs clearance of equipment.
5. Provide online and offline multilingual technical training

1. Global supply chain connection​
Use the resource network accumulated by the company in the wood processing industry for 25 years to build a bridge for upstream and downstream cooperation for customers. For example, connect European furniture manufacturers with high-quality log suppliers in Southeast Asia, or recommend stable board procurement channels for African wood processing plants, to help customers optimize procurement costs and shorten supply chain cycles. ​
2. Industry exhibition and event support​
Assist international customers to participate in world-renowned wood processing exhibitions (such as LIGNA in Germany and IWF in the United States), provide booth design suggestions, exhibit equipment debugging and other support, help customers demonstrate product advantages and expand potential markets. At the same time, regularly hold online industry exchange meetings, invite experts to share market trends and technological innovation dynamics, and provide information resources for customers.
3. Priority service channel​
Open an exclusive service channel for long-term cooperative customers, enjoy priority scheduling, expedited logistics distribution, after-sales response priority enhancement and other privileges, to ensure that equipment procurement, maintenance and other needs are quickly processed.​
4. Trade-in and repurchase plan​
Introducing a trade-in policy for equipment, customers can use old equipment to offset part of the payment and replace it with Alva's new high-performance woodworking machinery; at the same time, we provide equipment repurchase services, evaluate the recycling price based on the equipment's age and performance, and help customers flexibly adjust their equipment asset configuration.

1. Personalized adaptation of performance parameters
Customize the core parameters of the rotary cutter according to the characteristics of different woods (such as the low hardness of Nordic spruce and the high density of African okan wood). For customers who process hardwood, the main shaft torque is strengthened to 5000N・m, and it is matched with highly wear-resistant tungsten carbide tools; the speed response system is optimized for softwood processing to achieve a single board surface roughness Ra≤0.8μm. ​
2. Development of special function modules
Support the installation of customized functional components, such as developing high temperature and high humidity environment protection modules for Southeast Asian customers to improve the moisture and corrosion resistance of the equipment; customize high-precision laser tool setting systems for European furniture companies to control the single board thickness error to ±0.05mm to meet high-end veneer requirements.
3. Automation upgrade solution
According to customer automation needs, provide customized upgrades from single-machine automation to full-process intelligent manufacturing. For example, the rotary cutter linkage system is transformed for North American plywood companies to realize unmanned whole-process log loading, rotary cutting, and single board sorting, and increase production efficiency by 40%.
4. On-site technical team service
For large projects or customers with weak technology, we provide customized on-site services. We dispatch a professional team of 3-5 people to stay in overseas factories for a long time, responsible for daily equipment maintenance, operation training and process optimization, to ensure stable operation of the production line.